Frequently Asked Questions
ABOUT OUR SERVICES
What type of oil does Lube & Go use?
Lube & Go uses both a synthetic blend and a full synthetic.
What is the difference between synthetic and conventional oil?
Synthetic oil is not only refined but also distilled, purified, and broken down into its basic molecules. This process not only removes more impurities from the crude oil but also enables individual molecules in the oil to be tailored to the demands of modern engines. These customized molecules provide higher levels of protection and performance than conventional oils. Simply put, synthetic oils offer higher levels of protection and performance, which usually enables longer oil change intervals than conventional motor oil.
How long can I go between oil changes?
We suggest 3,000 miles between Standard oil changes and 5,500 miles between Premium oil changes, which feature full synthetic motor oil. To help you remember, we place an oil change reminder sticker in the corner of your windshield upon completing every oil change. If your car is under warranty, we always recommend following factory recommendations or your vehicle’s oil life monitoring system.
Does Lube & Go oil change include a new oil filter?
Yes, all oil changes include replacing your vehicle’s oil filter.
Does Lube & Go oil change include topping off of fluids?
Yes, we top off windshield washer fluid for all consumer oil changes.
Do you reset my vehicle’s oil change reminder lamp?
Yes, we reset your vehicle’s reminder lamp and place a reminder sticker in the corner of your windshield upon completion of the oil change.
What is included in my multi-point inspection?
As part of every oil change, Lube & Go LLC check brake fluid level, power steering fluid level, engine coolant level, transmission fluid level, tire pressure, and tread depth of tire.
What other service do Lube & Go provide?
Lube & Go LLC provides competitive pricing on transmission fluid flush, power steering fluid change, engine air filter, cabin air filter, and Windshield Wiper replacement. We also do tire rotation, headlight restoration, and battery replacement.
What is Lube & Go LLC?
Lube and Go LLC is a mobile oil servicing business and minor maintenance at your home or office convenience. Our expert, and highly rated technician, provide services in the Hampton Roads areas. The service is not only convenient, but it’s also more affordable.
How does it work?
- You can go on our website and provide your location, car detail, and services needed.
- In most cases, we will give you an instant quote. If an instant price is unavailable, we will send you a quote within one business day or sooner.
- You can book an appointment by selecting a time that is convenient for you. Our service hours are four days a week, 8:30 am to 5:00 pm, and Saturdays from 7:00 am to 5:00 pm.
- The technician will perform the service at the convenience of your home or office. A parking space, driveway, or garage is required; the technician cannot perform work on the street.
- All services are backed by our 1-month warranty.
Does Lube & Go have a refer-a-friend program?
Existing customers can enjoy discounted services through our Refer-a-Friend program. For every friend you refer who completes an oil service with us, you will earn a $2 account credit. Sign up for an account and instantly receive a personalized referral link. Share this link using email or social media with your friends and family. For every friend you refer who books an appointment, you and your friend will get a $5 credit toward the following oil change, transmission oil change at Lube and Go LLC. There is no limit to how many people you refer and how much referral reward you can earn, and there is no expiration date.
Why should I choose Lube and Go LLC?
- Life is too short to waste at shops and dealerships. Let our technician come to you.
- You’ll love the ease of online booking and payments.
- As the best and cleanest mobile oil servicing, we don’t have the overhead costs like shops and dealers. As a local brand, we can negotiate better pricing from parts vendors than your franchise garages.
- Total transparency will give you total trust: You can see technicians’
- You will love having your own personal technician. The work is done right in front of your eyes. You can choose to see how the work is done or go about your life while the technician is working right outside.
Can the technician service my car at my location?
Yes! All servicing and minor maintenance can be done right in your driveway. Our reliable mobile technicians carry all the tools, parts, and lifts to do the job at your home or office. We service several thousand cars every month, from simple jobs such as oil changes, transmission service, power steering flush, headlight restoration, replacing the battery, wheel rotation, air filter, and wiper blades. You can use this extremely convenient service if you have a driveway, parking lot, or garage.
Do you have a shop where I can bring my car?
Lube & Go LLC is strictly a mobile oil servicing business.
Which cities do you serve?
We service Suffolk, Portsmouth, Chesapeake, Virginia Beach, and Norfolk.
What are your hours?
Our office is open Tuesdays – Friday 8:30am – 5:00pm and Saturday 7:00am – 5:00pm. Work performed outside of business hours will be specially scheduled.
Is there an additional fee for the technician to come to my location?
No. We don’t charge a drive fee or convenience fee.
Is there a fee for a technician to inspect my car?
No. We do not charge for inspection during a scheduled service. The technician will only make recommendations.
Is it more expensive than going to shops and dealers?
As a mobile oil servicing business, we don’t have overhead costs like shops and dealers. As a local brand, we can negotiate better pricing from parts vendors than independent local suppliers. The bigger the service, the more you save. If you value your time, the convenience of a technician coming to you may easily justify spending a little more than local shops on those more minor services. And, of course, you will always get a fair and transparent price before you book a service.
What if the technician finds that my car needs more services than I had requested?
You are always in control. If our technician finds that your car needs additional repair services, our technician will provide you with an itemized list of what you need. You can decide to accept or decline those other services.
Why is a credit card required to book an appointment?
A credit card prevents people from making fictitious appointments and ensures that the technician is not wasting his time driving around. We use bank-level security, and all your data is filtered through a secured 256-bit encrypted connection.
How can I book an appointment?
You can book an appointment online by selecting your location, car, and service needed. In most cases, we will give you a price instantly. You will also see the list of available times. To book an appointment, select a time that works for you and provide your location and payment information.
How do I pay for the service?
We require a credit card to book and pay for appointments, and we also accept payment on the spot if you want additional service once the technician is on-site.
Where can I find my receipt?
We will email you a copy of the receipt after the technician has finished working on your car.
Do you carry proper liability insurance?
Yes. The technician carries commercial general liability insurance for services performed.